Legal & Privacy
Terms and Conditions
Welcome to Naturelle Beauty Co, your destination for luxury hair extensions crafted with care and precision. As a brand committed to transparency, quality, and outstanding customer experience, we believe in clear communication with our valued customers.
Below you’ll find our official Privacy Policy, Terms & Conditions and Legal Disclaimer — designed to help you shop with confidence and to clearly outline our responsibilities as your trusted beauty provider.
1. SHOPPING WITH CONFIDENCE: our terms explained
At Naturelle Beauty Co (“we”, “us”, “our”), we are committed to providing a premium, transparent, and trustworthy shopping experience. These Terms & Conditions outline the agreement between you (“the customer”) and Naturelle Beauty Co when you access our website, browse our content, or make a purchase.
By using our website or placing an order, you agree to be bound by the terms set out below. These terms are designed to protect both your rights as a consumer and our business as a provider of luxury hair extensions and beauty products.
Please read them carefully before proceeding with your purchase.
2. BUSINESS INFORMATION
Naturelle Beauty Co is a privately registered company incorporated in England and Wales, with its principal business address at 85 Great Portland Street, London, W1W 7LT.
3. Use of the website
You agree to use this website for lawful purposes only and in accordance with these Terms. You must not misuse the site, transmit harmful material, or interfere with its normal operation.
We reserve the right to suspend or terminate your access if we suspect misuse, breach of terms, or fraudulent activity.
4. Payments & Transactions
We accept payment through major credit cards, debit cards, PayPal, and other secure payment methods. Payment must be made in full before an order is dispatched. Your payment information is handled securely by third-party payment processors, and we do not store your full card information on our servers.
All prices are listed in GBP (£) and include VAT where applicable. All orders are subject to VAT in accordance with UK tax law.
By submitting a payment, you confirm that you are authorised to use the chosen payment method and that the information provided is accurate and complete. We reserve the right to refuse or cancel any order at our discretion, including for suspected fraud or stock availability issues.
5. User-Generated Content (Reviews & Feedback)
By submitting reviews, testimonials, or any user-generated content (UGC), you grant Naturelle Beauty Co a worldwide, royalty-free, perpetual, and non-exclusive license to use, reproduce, publish, or adapt your content across our platforms for marketing or commercial purposes.
We reserve the right to moderate, edit, or remove reviews that are offensive, irrelevant, misleading, or violate our brand standards.
You confirm that any content you submit is accurate, not misleading, and does not infringe on the rights of any third party.
6. intellectual Property
All content on this website — including but not limited to images, product descriptions, branding, logos, graphics, and copy — is the property of Naturelle Beauty Co or used under licence.
You may not reproduce, copy, distribute, modify, or use any part of this site or its content without prior written permission. Any unauthorised use may constitute a violation of intellectual property laws and will be pursued legally.
We reserve the right to moderate, edit, or remove reviews that are offensive, irrelevant, misleading, or violate our brand standards.
You confirm that any content you submit is accurate, not misleading, and does not infringe on the rights of any third party.
7. Limitation of Liability
To the fullest extent permitted by law, Naturelle Beauty Co disclaims all warranties, express or implied, relating to this website and the use thereof. This includes but is not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
We shall not be liable for any indirect, incidental, punitive, or consequential damages arising from the use of our site, products, or services — including but not limited to loss of profits, data, or business opportunities.
Our total liability to you for any claim arising out of or in connection with the use of our products or website shall not exceed the amount paid for the product in question.
8. Changes to these Terms
We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with the updated revision date. Continued use of our website after changes are posted constitutes acceptance of the revised terms.
We encourage you to review this page periodically.
9. Third-Party Links
Our website may include links to external websites for your convenience. These do not imply endorsement, and Naturelle Beauty Co is not responsible for the content, availability, or security of third-party sites.
10. Governing Law
These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Contact information
If you have any questions about these Terms & Conditions, please contact us at:
Legal & Privacy
Privacy Policy
Naturelle Beauty Co (“we”, “us”, “our”) is committed to protecting your privacy. We treat your personal data with the highest level of integrity and security, in line with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
1. What we collect
We collect personal information when you interact with our website, place an order, subscribe to our mailing list, or contact us. This may include:
Your name, address, and contact details
Order and payment information (securely processed via third-party providers)
Device and usage data (such as IP address, browser type, and browsing behaviour)
Marketing preferences and communications
2. How we use your information
We use your information to:
Process and deliver orders
Communicate about your purchase
Provide customer support
Improve your experience on our website
Send marketing SMS & emails (only if you opt in)
We never sell your data. Your information may be shared with trusted service providers (like our payment gateways, couriers, and marketing platforms) to help us deliver a seamless service.
We retain transaction data for tax and compliance purposes, including VAT as required by law.
3. Cookies & Tracking
We use cookies and similar technologies to enhance your browsing experience and personalise our website. Cookies allow us to:
Remember your preferences
Track browsing behaviour to improve performance
Deliver relevant offers via advertising platforms
You can adjust your cookie preferences in your browser settings.
4. Marketing Communications & Klaviyo
We use Klaviyo to manage our email and SMS communications and marketing campaigns. Klaviyo helps us tailor our emails to your interests based on past purchases and interactions. You can unsubscribe at any time using the link in our emails or by contacting us directly at [email protected]
5. Analytics & Behavioural Tracking
We use tools like Google Analytics and Klaviyo tracking to understand how users interact with our website — helping us improve site design, product offerings, and customer journey.
6. Your Rights
You have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict processing
Withdraw consent for marketing
Contact us [email protected] to exercise your rights