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  • Free UK Shipping Over £500
Customer Service

How Can We Help You?

 

At Naturelle Beauty Co, we strive to offer our customers a secure and convenient shopping experience. We accept a range of payment options to ensure a seamless transaction process.

Accepted Payment Methods:

  • Klarna

  • Visa

  • Mastercard

  • PayPal

  • American Express

All payments are processed securely via trusted third-party payment providers. By completing a transaction, you confirm that the payment details provided are accurate and that you are the authorised user of the payment method used.

Payment Security

We take your payment security seriously. Our website is protected by industry-standard encryption technologies, ensuring your sensitive information is kept safe. Please note that we do not store your payment information on our servers; all transaction data is processed directly by our payment providers.

 

VAT & Pricing Transparency

All prices displayed on our website are inclusive of VAT (Value Added Tax), where applicable, in accordance with UK tax regulations. Orders placed within the United Kingdom will include VAT in the final price shown at checkout.

We reserve the right to update our pricing to reflect changes in tax rates or legal requirements. Any such changes will be clearly communicated on the website prior to checkout.

 

We offer tracked delivery on all orders, and we take care to ensure your products are well-packaged and protected in transit.

All orders are subject to 10–20 business days processing. This ensures your product passes our strict quality checks. Once dispatched, a Royal Mail tracking number will be sent to you.

We are continuously working to improve our turnaround times as our operations scale.

Shipping to the United States

At present, we do not offer direct shipping to the United States. We have received significant interest from our U.S. customer base and are actively working to expand our shipping capabilities to include the U.S. in the near future. We truly appreciate your patience and look forward to serving our U.S. customers with the same exceptional care and service as we do in the U.K.

Shipping to the European Union

Currently, we do not offer direct shipping to the member states of the European Union. We are actively working on expanding our shipping capabilities to the region in the near future. We greatly appreciate your interest and patience as we work towards offering our premium products and exceptional service to our EU customers.

International Orders

Currently, we do not offer shipping to international destinations. We are actively assessing demand and working on expanding our shipping options overseas in the future. We appreciate your interest and thank you for your patience as we explore these opportunities.

 

 

We are confident you’ll love our luxury hair extensions. However, we recognise the importance of flexible returns in line with your statutory rights.

Your Right to Return

You have 14 days from the day you receive your order to notify us of your intention to return.

Hygiene Notice

Due to the nature of hair extensions being a hygiene product, we are only able to accept returns if:

  • The product is unopened, unused, and in its original sealed packaging
  • All hygiene tags and security seals remain intact

We cannot accept returns if the product has been worn, tried on, altered, or tampered with.

Faulty Products

If you believe your product is faulty (e.g., poor weft construction), please contact us within 7 days of receiving it. Our customer care team will assess the fault in line with our internal quality standards. If confirmed, we will offer a replacement or full refund.

To initiate a return or file a fault claim, contact us at [email protected] with your order number and clear images of the issue.

 

To protect the longevity and quality of your luxury extensions, we recommend the following:

  • Wash gently with moisturising shampoo and conditioner. 

  • Brush regularly using a wide-tooth comb, paddle brush or soft-bristle brush. Always brush from ends to roots.

  • Style safely with low-heat tools and a heat protectant spray.

  • Sleep smart by braiding extensions or tying them loosely before bed; use a silk or satin bonnet, headscarf, or pillowcase.

  • Store properly in original packaging or a breathable storage bag in a dry, cool place.

Caring for your hair extensions properly ensures they remain soft, manageable, and beautiful.

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